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Online wine questions? I have answers

South West Winos FAQ

Do I need an account to make an order?

No, you can order as a guest. However, opening an account gives you access to special offers and events.

Do I have to pay to join South West Winos?

No, there are no signup or membership fees for wine buyers or winemakers.

When will my wine arrive?

The day after I receive your order, for wine lovers within 20 kilometres of Busselton, including Vasse.

For orders within a 70 kilometre radius of Busselton;

  • Wednesdays for Bunbury region wine lovers
  • Thursdays for wine lovers living between Margaret River and Augusta.

For urgent or same day deliveries, contact me directly, and I’ll do my utmost to help! 

Greater Perth and interstate wine lovers, Australia Post will deliver your orders.  This is a trackable service so that you can check on your wine’s arrival date.

Do I have to mix and match wines?

No. You can buy as many or as few bottles as you fancy from each of our winemakers. Get in the mix


Is there a minimum order?

Yes.  There is a standard six-bottle minimum order for free local delivery.  Postage to Perth is a flat rate of $10 regardless of how many bottles you order.  I can arrange interstate delivery. Contact me for a quote.


I prefer contactless delivery, is that OK?

Absolutely! Contactless delivery is my standard method. Furthermore, I’ll be in touch to make sure your order arrived safe and sound.

What if I'm not home for delivery?

Under my liquor licence’s conditions, I cannot leave deliveries unattended or with juveniles (the under 18 type.) 

If you live within a  70km radius of Busselton, I’ll be in touch to work out the best time to deliver to you, at home or work.

If this isn’t convenient, I’ll send your order free of charge via Australia Post’s tracked system. You can collect your wine from the nearest Australia Post depot. Please take the appropriate ID.

Perth metro deliveries and interstate wine lovers, Australia Post will deliver to you. You’ll receive a tracking number once your delivery is on its way.

Can I collect my wine from somewhere?

No, sorry. South West Winos is an online only business, and my liquor licence strictly prohibits pickups from a distribution centre. Please get in touch if you need an order ASAP. I’ll do my best to help with same day or urgent courier delivery. 

Is it safe to pay online?

Yes. South West Winos uses secure payment portals provided by PayPal, MasterCard, and Visa. You can choose your payment method at the checkout. You can read how we collect and protect your information in South West Wino’s Privacy Policy

Do you have a money-back guarantee?

I want you to be 100% satisfied with the wine you buy from me. So, I do everything within my power to ensure your wine arrives in perfect condition.  I will refund or replace it at my discretion. Please see South West Winos Returns and Refunds policy under Terms and Conditions for full details.

I once had a lovely Barossa shiraz. Do you sell wine from anywhere else?

Fellow shiraz lover, I salute you. As a specialist South West wine merchant, I can’t provide you with a bottle from the Barossa. However, I can point you to some super local Shiraz or Syrah makers.

Why only South West wines?

We’re South West Winos is by name and by nature. My mission is to support and celebrate our region’s independent winemakers. South West Winos exists to put their superb wines front and centre in the hearts and glasses of local wine lovers.

More about me and my mission. 

I can't find my favourite South West wine on your site

Hmm, I’ll do my best to sort this. Get in touch with all the details, and I’ll approach the winemakers and let them know you’re keen to buy their wine from South West Winos.

Who is delivering my wine?

I’ll deliver your wine personally If you live in Busselton, Bunbury, Vasse, or anywhere between Margaret River and Augusta. For deliveries further afield, I use Australia Post’s trackable service.

South West Winos

From their cellar to your door

Tel: 0450 232 195

South West Winos

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Disclaimer: South West Winos (SWW) supports the responsible service of alcohol.  Under the Liquor Control Reform Act 1988 it is an offence to sell OR supply liquor to a person under the age of 18 years.  By using this website, you agree to our terms and conditions as stated on the page and that you are over 18 years. Licence number 609214906220.